Terms of service

Terms of Service

Last Updated: [28/10/2025]

Welcome to Naughty Bikkies (“we”, “our”, “us”). These Terms of Service (“Terms”) govern your access to and use of our website, products, and services (collectively, the “Services”). By accessing or purchasing from our website www.naughtybikkies.com.au, you agree to be bound by these Terms. Please read them carefully before using our Services.

1. General Information

Naughty Bikkies is an Australian-owned business based in Queensland, Australia.
All prices, policies, and transactions are governed by Australian law.
By purchasing from our website, you confirm that you are at least 18 years old or have permission from a parent or guardian.

2. Use of the Website

You agree:

  • To use the website only for lawful purposes and in accordance with these Terms.

  • Not to misuse the website, interfere with its operation, or attempt unauthorised access.

  • Not to use our content, trademarks, or materials without written consent.

We reserve the right to suspend or terminate your access if we suspect any violation of these Terms.

3. Products and Descriptions

We make every effort to display our products, descriptions, and pricing as accurately as possible. However:

  • Product colours, sizes, and presentation may vary slightly due to photography or screen settings.

  • All items are handmade, and minor variations may occur.

  • We reserve the right to change, update, or discontinue products without prior notice.

4. Orders and Availability

All orders are subject to acceptance and availability.
We reserve the right to:

  • Cancel or refuse an order at any time if there is an issue with payment, stock, or suspected fraud.

  • Limit the quantity of products purchased per customer if necessary.

Once your order is confirmed, you will receive an email with the details of your purchase.

5. Pricing and Payment

All prices are listed in Australian Dollars (AUD) and include GST, unless stated otherwise.
Payment must be made in full at the time of purchase via approved payment methods listed on our website.
We reserve the right to update prices without prior notice.

If a pricing error occurs, we may cancel and refund the order or offer the option to repurchase at the correct price.

6. Shipping and Delivery

  • We currently ship within Australia.

  • Delivery times provided are estimates only and may vary due to factors outside our control.

  • Once your order has been dispatched, Naughty Bikkies is not responsible for delays, damages, or loss caused by third-party couriers.

  • Customers are responsible for providing accurate delivery information. We are not liable for delays or loss due to incorrect addresses.

Full shipping details are available on our Shipping Policy page.

7. Returns, Refunds and Replacements

Please, go to the section Refund Policy.

For hygiene and safety reasons, returned food items cannot be accepted under any circumstances.

8. Allergies and Ingredients

Our products may contain or come into contact with dairy and eggs, and other allergens like nuts in the Peanut Ganache.
Customers are responsible for reviewing ingredient lists before purchase. Naughty Bikkies does not accept liability for any allergic reactions.

9. Intellectual Property

All website content — including logos, images, product descriptions, designs, text, and trademarks — are the intellectual property of Naughty Bikkies.
You may not reproduce, distribute, or use any content without our express written permission.

10. Limitation of Liability

To the maximum extent permitted by law, Naughty Bikkies:

  • Is not liable for any loss, damage, or injury resulting from misuse of our products or Services.

  • Makes no warranties or representations beyond those required under Australian Consumer Law.

  • Will not be responsible for indirect, incidental, or consequential damages of any kind.

Your rights under the Australian Consumer Law remain unaffected.

11. Privacy

We respect your privacy and are committed to protecting your personal information.
Please refer to our Privacy Policy for details on how we collect, store, and use your data in accordance with Australian Privacy Principles.

12. Third-Party Links

Our website may contain links to third-party websites or services.
We are not responsible for the content, policies, or practices of any third-party websites.

13. Force Majeure

Naughty Bikkies is not responsible for delays or failure to perform our obligations due to events beyond our reasonable control, such as natural disasters, strikes, or transport disruptions.

14. Governing Law

These Terms are governed by the laws of the State of Queensland, Australia, and any disputes shall be handled in Queensland courts.

15. Amendments

We may update these Terms at any time. The revised version will be effective immediately upon posting on our website.
Your continued use of our website and services after changes means you accept the updated Terms.

16. Contact Us

If you have any questions or concerns regarding these Terms, please contact us at:
Email: sales@naughtybikkies.com.au
Website: www.naughtybikkies.com.au
Business Location: 4/95 Lytton Road, Bulimba, Queensland, Australia (production area, no front store)