Frequently Asked Questions (FAQ)

1. What is Naughty Bikkies?

We're a small business run by mums, Alexandra and Estefania, proud Chileans living in Australia. We specialise in handmade,  shortbread biscuits (alfajores), brownies, cake pops and NYC cookie, bringing a taste of Latin America to your doorstep.

2. Are your products gluten free?

Most of our products are gluten free option and made with the finest ingredients. Our Shortbread Biscuits (Alfajores) are available in a regular or gluten free option — please check each product description for details.

3. Can I personalise my treats?

Absolutely!

  • Shortbread Biscuits (Alfajores), Brownies & Cake Pops: Add a name, date, or short message. Perfect for birthdays, anniversaries, or special surprises.

4. How are your treats made?

Every treat is handmade, artisanal, and crafted with love. We pay attention to every detail to ensure they not only taste amazing but also look beautiful.

5. Do you deliver?

Yes! We deliver to Queensland (QLD), New South Wales (NSW), Australian Capital Territory (ACT), and South Australia (SA). Shipping costs apply based on weight and delivery speed, and we carefully pack your order to arrive fresh and intact.

6. Can I order for a special event?

Definitely! Our personalised treats are perfect for birthdays, weddings, corporate events, or any celebration. We can work with you to make your treats match your theme and make the day extra special.

7. How long will my treats stay fresh?

  • Shortbread Biscuits (Alfajores): Best eaten within 7–10 days for optimal freshness.
  • Brownies: Best within 5–7 days.
  • Cake Pops: Best within 5 days.
    Keep them in a cool, dry place or refrigerate if needed.

8. Can I try your Shortbread Biscuits (Alfajores) before committing to a bigger order?

Yes! We offer a tasting box of 2 alfajores, free when you buy any brownie. It's the perfect way to discover our flavours and find your favourite.

9. How do I place an order?

Simply browse our online store, select your products, choose any personalisation options, and check out. We'll take care of the rest!

10. Do you cater for allergies other than gluten?

We use high-quality ingredients, but our kitchen handles nuts (only in peanut butter ganache), dairy, and other common allergens like eggs. Please check each product description and contact us if you have specific allergy concerns.

11. Can I gift your treats directly to someone?

Yes! We can deliver directly to the recipient and include personalised messages with your order. Perfect for surprises and celebrations.

12. Why should I try Naughty Bikkies?

Because every bite is a little piece of Latin American tradition, handmade with love, and guaranteed to bring smiles. From rich alfajores to fudgy brownies, colourful cake pops and indulgent cookie sandwiches, our treats turn everyday moments into celebrations.