Refund policy

Cancellations

You are able to cancel your order if you let us know at least 2 or more working days before your selected dispatch or pick up date. In this instance, Saturday and Sunday are included as working days. 

We will not issue any refunds for a change of mind within 2 business days of your dispatch or pick up date.

Issues and faults

If you believe you have received you order in a less than expected condition, please email us at sales@naughtybikkies.com.au with photo evidence. All complaints are investigated and you may be asked to ship back the product to receive a refund. All refunds are subject to manager review.

Postage delays

Please be aware that we will not be issuing refunds for any postage delays or postage issues by our selected carrier. By ordering through us, you are accepting the risks associated with sending parcels by our selected carrier. If we are aware of any postage delays, we will do our best to notify our customer in advance either on our website or direct to customers. Our 1-2 business day delivery time from dispatch date is only an estimate, not a guarantee. 

Wrong delivery address provided by customer

Unfortunately if an incomplete or incorrect address is provided by the customer, there is no guarantee the customer will receive the brownie. If the product is returned to us because an incorrect address was provided by the customer, we cannot send the product back out to the customer as it will not be fresh and the customer will have to reorder the product again. No refunds will be provided to customers who supply us with incorrect address details.